Cooling Tower Maintenance Inc. Website Privacy Policy

Last Updated: August 11, 2026

1. Who We Are

This website is owned and operated by Cooling Tower Maintenance Inc. (“Company,” “we,” “us,” or “our”).

Our website address is www.coolingtowerinc.com.

We respect your privacy and are committed to protecting the personal information that we collect, use, disclose and retain in connection with our website.

This Privacy Policy explains how we handle personal information when you visit or interact with our website. Our privacy practices are intended to comply with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (“PIPEDA”), where applicable.

Our website is primarily intended to provide information about our Company, products and services and to allow prospective and existing customers to contact us.

2. Personal Information We Collect

Depending on how you interact with our website, we may collect certain information about you.

3. Information You Provide to Us

If you contact us through our website, by email, telephone or through another method provided on the website, we may collect information such as:

  • your name;
  • company or organization;
  • email address;
  • telephone number;
  • information contained in your inquiry or correspondence; and
  • any other information you voluntarily provide to us.

We use this information to respond to inquiries, communicate with prospective and existing customers, provide information about our products and services, and conduct our normal business operations.

We ask that you not provide sensitive personal information through our website unless it is necessary for your inquiry.

4. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically through cookies, analytics technologies and similar tools.

Depending on your browser settings and the technologies enabled on our website, this information may include:

  • your IP address;
  • browser type and version;
  • device type;
  • operating system;
  • approximate geographic location;
  • referring website or source;
  • pages viewed;
  • time and date of visits;
  • time spent on pages;
  • interactions with website content; and
  • other technical information relating to the use and performance of our website.

We use this information to operate and improve our website, understand how visitors use it, evaluate the effectiveness of our marketing activities, maintain website security and improve our products and services.

5. Cookies

Our website may use cookies and similar technologies.

Cookies are small files or pieces of information stored on your device when you visit a website. Cookies may be used to enable website functionality, remember preferences, understand website usage and measure the effectiveness of marketing activities.

Our website may use:

Essential or functional cookies necessary for the operation, security or administration of the website;

Analytics cookies used to understand how visitors interact with our website; and

Marketing or measurement cookies that may be used to understand the effectiveness of our marketing activities.

You can control or delete cookies through your browser settings. Disabling certain cookies may affect the functionality of some portions of the website.

Where required by applicable law, we will obtain appropriate consent before using non-essential cookies or similar technologies.

6. WordPress

Our website uses WordPress as its content management system.

WordPress may use cookies and process certain technical information required to operate and administer the website.

If users are permitted to log into the website, WordPress may set cookies to save login information and screen display preferences. Administrative and authentication cookies may also be used to maintain the security and functionality of the website.

The specific WordPress cookies used on our website may depend on the configuration of the website and the WordPress features that are enabled.

7. Google Analytics

We use Google Analytics, a web analytics service provided by Google, to help us understand how visitors interact with our website.

Google Analytics may collect information such as:

  • pages visited;
  • session information;
  • approximate geographic location;
  • browser and device information;
  • website interactions; and
  • identifiers stored in cookies or similar technologies.

We use this information to measure website traffic and usage, understand which portions of our website are useful to visitors, identify trends and improve the website and our marketing activities.

Information generated through Google Analytics may be transmitted to and processed by Google on servers located outside Canada.

You can learn more about how Google handles information by reviewing Google’s Privacy Policy and information regarding Google Analytics.

You may also be able to restrict or prevent analytics cookies through your browser settings, our cookie consent tools where available, or privacy controls made available by Google.

8. Google Tag Manager

Our website uses Google Tag Manager to manage website tags and related technologies.

Google Tag Manager allows us to deploy and manage services such as Google Analytics and other measurement technologies used on our website.

Google states that Tag Manager itself generally does not collect, retain or share information about individual visitors beyond information required for standard HTTP request logs and aggregated diagnostic information. However, technologies deployed through Google Tag Manager may independently collect information as described elsewhere in this Privacy Policy.

9. YouTube

Our website may contain videos embedded from YouTube, a service operated by Google.

When you visit a page containing an embedded YouTube video, your browser may establish a connection with YouTube or Google servers. YouTube may receive information about your visit, including technical information such as your IP address and information concerning the webpage you visited.

If you are signed into your Google or YouTube account, Google may be able to associate your interaction with the embedded video with your account.

YouTube and Google may also use cookies or similar technologies in connection with embedded videos.

We use YouTube to provide useful video content and information about our Company, products or services.

For information about how Google and YouTube process personal information, please review Google’s Privacy Policy.

10. LinkedIn

Our website may use technologies provided by LinkedIn, including the LinkedIn Insight Tag.

The LinkedIn Insight Tag allows us to measure website activity, understand the effectiveness of our LinkedIn marketing campaigns and obtain aggregated information about visitors to our website.

LinkedIn may collect information relating to visits to our website, including:

  • page URL;
  • referring URL;
  • IP address;
  • device characteristics;
  • browser characteristics; and
  • date and time of the visit.

Depending on the LinkedIn services and settings we use, this information may be used for conversion measurement, aggregated audience insights and other advertising or marketing measurement purposes.

LinkedIn may also use cookies and similar technologies. If you are a LinkedIn member, LinkedIn may process information in accordance with your LinkedIn account and privacy settings.

We do not receive information from LinkedIn that directly identifies individual LinkedIn members through standard Insight Tag reporting.

For additional information regarding LinkedIn’s privacy practices and your privacy choices, please review LinkedIn’s Privacy Policy and your LinkedIn account privacy and advertising settings.

11. Embedded Content and Third-Party Websites

Pages on our website may include embedded content or links to other websites, including videos, social media content and other third-party resources.

Embedded content from another website may behave in substantially the same way as if you visited that website directly.

Third-party websites may collect information about you, use cookies, employ additional tracking technologies and monitor your interaction with their content.

We do not control the privacy practices of third-party websites. We encourage you to review the privacy policies of any third-party website or service you visit.

12. How We Use Personal Information

We may use personal information collected through our website to:

  • operate, maintain and secure our website;
  • respond to inquiries and requests;
  • communicate with customers and prospective customers;
  • provide information about our products and services;
  • understand how visitors use our website;
  • improve our website, products and services;
  • measure the effectiveness of marketing activities;
  • diagnose technical problems;
  • prevent fraud, misuse or security threats;
  • comply with legal and regulatory requirements; and
  • carry out other reasonable business purposes for which you have provided consent or that are permitted or required by law.

We will limit our collection, use and disclosure of personal information to purposes that a reasonable person would consider appropriate in the circumstances.

13. Consent

Where required, we collect, use and disclose personal information with your knowledge and consent.

The form of consent required may vary depending on the nature of the information and the circumstances surrounding its collection, use or disclosure.

You may withdraw your consent to our collection, use or disclosure of your personal information, subject to reasonable notice and any legal or contractual restrictions.

Withdrawal of consent may affect our ability to provide certain services or respond to certain requests.

14. Who We Share Information With

We do not sell your personal information.

We may disclose or make information available to third-party service providers that assist us with the operation, hosting, maintenance, security, analytics and marketing of our website.

These service providers may include:

  • our website hosting and technology providers;
  • WordPress and related website service providers;
  • Google, including Google Analytics, Google Tag Manager and YouTube;
  • LinkedIn;
  • professional advisers or service providers where reasonably necessary; and
  • government, regulatory, law enforcement or other parties where disclosure is required or permitted by law.

Third-party service providers may process information in jurisdictions outside Canada and may therefore be subject to the laws of those jurisdictions.

15. International Processing of Information

Some of our service providers, including Google and LinkedIn, operate internationally.

As a result, personal information or technical information collected through our website may be transferred to, stored in or processed in countries outside Canada, including the United States.

Information processed outside Canada may be subject to the laws of the jurisdiction in which it is stored or processed and may be accessible to courts, law enforcement agencies or government authorities in accordance with those laws.

16. How Long We Retain Information

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected or to satisfy legal, accounting, security or legitimate business requirements.

The length of time information is retained may vary depending on the type of information and the purpose for which it was collected.

Information collected by third-party services such as Google and LinkedIn may be retained in accordance with those providers’ applicable policies, settings and retention periods.

When personal information is no longer required, we will take reasonable steps to securely destroy, delete or anonymize it, subject to applicable legal requirements.

17. How We Protect Personal Information

We use reasonable administrative, technical and physical safeguards appropriate to the sensitivity of the personal information in our possession or control.

These measures are intended to protect personal information against risks such as unauthorized access, collection, use, disclosure, copying, modification, disposal or destruction.

However, no method of transmission over the Internet or method of electronic storage is completely secure. We therefore cannot guarantee the absolute security of information transmitted through our website.

18. Your Privacy Rights

Subject to applicable Canadian privacy laws, you may have the right to request access to personal information that we hold about you and to request correction of information that is inaccurate or incomplete.

You may also withdraw consent to certain uses or disclosures of your personal information, subject to legal or contractual restrictions and reasonable notice.

To make a privacy request, please contact us using the information provided in the Contact Us section below.

We may need to verify your identity before responding to a request.

There may be circumstances in which applicable law permits or requires us to refuse access to some or all of the personal information requested. If this occurs, we will provide an explanation where required by law.

19. Children’s Privacy

Our website is intended primarily for businesses and individuals seeking information about our Company and its products or services.

We do not knowingly use our website to solicit or collect personal information from children.

If we become aware that personal information from a child has been collected in circumstances requiring parental or guardian consent, we will take reasonable steps to address the information appropriately.

20. Data Breaches

If we become aware of a breach of security safeguards involving personal information under our control, we will assess the circumstances and take reasonable steps to contain and investigate the incident.

Where required by applicable privacy legislation, we will report qualifying breaches to the appropriate regulatory authorities and notify affected individuals.

21. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our website, business practices, technologies, legal requirements or third-party services.

When we update this Privacy Policy, we will revise the “Last Updated” date at the top of the policy.

We encourage you to review this Privacy Policy periodically.

22. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or the personal information we hold about you, or if you wish to make an access or correction request or withdraw consent, please contact:

Privacy Officer
Cooling Tower Maintenance Inc.
5629 McAdam Road
Mississauga, ON  L4Z1N9
Email: info@coolingtowerinc.com
Telephone: 1-800-311-1200

We will review and respond to privacy inquiries and complaints in accordance with applicable Canadian privacy legislation.