Position: Account Manager – Outside Sales
Location: Greater Toronto Area & Southern Ontario
Status: Full-time
Reports to: General Manager

About the position
Reporting to the General Manager, the Account Manager – Outside Sales is responsible for establishing, maintaining, and developing relationships with existing CTM customers and looking after their needs. A hybrid of in-office, on-site, and on-the-road, this role’s responsibilities include educating customers on available products and services; training customers’ employees on the proper use and maintenance of our products; providing information and preparing quotes; expanding our customer base by identifying and prospecting for leads at events and through social media; preparing and delivering presentations on our products and services; participating in CTM sales functions and other corporate events; and networking at trade shows and other industry events. Ideally, you will be passionate about seeking new ways to support our customers by offering quality contracting practices and top-notch service.

Key Responsibilities
– Establish, maintain, and develop relationships with existing CTM customers
– Build customer base by identifying and connecting with prospects
– Provide customers with information on new products and enhancements
– Train customers and their staff on use and maintenance of products
– Build pipeline, forecast monthly sales, and identify business opportunities
– Analyze market trends and competitor activities, and plan accordingly
– Ensure customer satisfaction and solicit end-user feedback
– Update databases with new customer information, and diarize follow-up
– Negotiate with customers and ensure compliance with agreements
– Work across departments on proposals and marketing initiatives
– Deliver presentations and attend events and tradeshows

Qualifications and Requirements
– At least three (3) years of experience in HVAC or related industries, with track record of success in B2B sales, customer service, and relationship management
– Experience with cooling towers, humidification, and portable air conditioning products and technology preferred
– Strong knowledge of HVAC systems in buildings
– Fully comfortable with MS Office, Salesforce, and virtual meeting technology
– Outstanding networking, presentation, and communication skills (English)
– Excellent organization and time management skills
– Keen attention to detail and focus on solutions
– Willingness to travel and work outside of regular business hours as needed
– Valid Ontario ‘G’ driver’s licence and access to reliable vehicle

– Focus on customer service
– Punctual and dependable
– Persistent and proactive
– Unfazed under pressure
– Confidence without ego

How to apply: If you are interested in working for a company that sees quality as the key to achieving a competitive advantage, please send your resume and cover letter to info@coolingtowerinc.com